Customer Service

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Customer Service Policy Statement

At Electus Recruitment Solutions we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us using one of the means below. We will respond to your query within 3-5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our employers and candidates.

Communication

Electus Recruitment Solutions will return all phone calls and emails received from employers and registered candidates and applications in respect of specific vacancies within agreed timescales.  Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs, our internal standards and that they are consistently applied to all our employers and candidates.

Complaints

Electus Recruitment Solutions seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to Mark Day, company director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices on request.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about an employer or candidate is fully accessible to that person or body for review or editing by contacting Mark Day, company director.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us

Electus Recruitment Solutions Ltd,
Richmond House, Richmond Hill,
Bournemouth BH2 6EZ
Tel: 01202 296566
Email: info@electusrecruitment.co.uk

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