Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9lbgvjdhvzl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

1st line / 2nd line support for IT Helpdesk

1st line / 2nd line support for IT Helpdesk

Job Title: 1st line / 2nd line support for IT Helpdesk
Contract Type: Permanent
Location: Bournemouth, Dorset
Industry:
Salary: £24000 - £26000.00 per annum
Start Date: ASAP
Reference: BBBH17126_1623762283
Contact Name: Andrew Little
Contact Email: andrew@electusrecruitment.co.uk
Job Published: June 15, 2021 14:04

Job Description


Our client is a small but established IT support company working with clients across the Bournemouth and wider Dorset community. They are looking for a customer facing 1st line / 2nd line support for IT Helpdesk Engineer to join the team. This role is office based and the candidate will need to be happy to work in a small team environment.

You will get the opportunity to support a wide range of different businesses and exposure to lots of different technical challenges.

Your Duties: -
  • 1st line / 2nd line support for IT Helpdesk - Giving support to client via Telephone, Remote or on-site visits. Use of Teamviewer Software for remote access.
  • Using Autotask Helpdesk System for logging, updating and closing of Helpdesk tickets.
  • Monitoring of backups for clients and liaising with them to ensure backups run successfully.
  • Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.g. deploy new PC). Including configuration of Office 365 and Active Directory users where applicable.
  • Preparing Quotes for clients - Hardware, Software and Services; in conjunction with Technical Specialist and Senior Technical Specialist.

There can be some elements of out-of-hours working (overtime). As agreed with Senior Technical Specialist when required.
Skills required: -

Knowledge and experience in some for the following would be beneficial:
Hardware: -
PCs, Laptops, Tablets, Servers, network kit (Routers, Switches, VPN), NAS, backup devices (Tape, RDX, etc.). Knowledge of cabling is also helpful (e.g. wiring CAT5/6 cables, sockets).
Software: -
Experience in Microsoft Windows Products (at least 3 years): -
    • Office 365 - Administration and deployment.
    • Windows Server (2012 onwards).
    • VMWare Vsphere.
    • Desktop OS (Windows 7, 8, 10).
    • Office (2013, 2016 and Office 365).
    • Max OSX (El Capitan onwards).
    • Backup software (Backup Exec).
    • Anti-Virus - (training can be given on this via ESET).
    • Encryption - (training can be given on this via ESET).
    • Sage installation (training can be given).

Services: -
Broadband (ADSL, FTTC).
Voice-over-IP (training can be given).
Other: -
Use of own car for visits to clients, and clean driving licence - mileage paid at standard mileage rates.

Salary - Starting at £24,000 - raising to £26,000 based on performance.
Holiday - 20 + Bhol (and Christmas - Target closed, technician on-call).
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role is a permanent position Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Get similar jobs like these by email

By submitting your details you agree to our T&C's