2nd Line Support Specialist
|Job Title:||2nd Line Support Specialist|
|Contact Name:||Aleysha Armstrong|
|Job Published:||August 08, 2018 15:16|
About the Role
*Providing effective IT assistance across all aspects of the business and provide back up and support to the IT Management Team.
*The role requires the individual to have enthusiasm and willingness in supporting all aspects of the IT services, assisting other teams where required.
*The position is responsible for supporting and maintaining the IT environment, including the operating systems and applications in use, plus general maintenance of all IT related hardware/software.
*To provide 1st/2nd line technical assistance to internal employees via phone, email or onsite visits.
*To monitor and maintain the computer systems and networks.
*Installation and configuration of computer hardware, operating systems and applications. Support in the monitoring and maintenance of all required IT systems to required service and availability levels.
*Provide support to the following IT Operations:
-Telephony & Communications
-Applications & ERP system
*Responding to, documenting and resolving all tasks/tickets assigned to them by the Service Desk to a satisfactory close and within the timescales set by the SLA whilst keeping the requester up to date on the status.
You will have the following experience:
*Ideally the candidate will have experience of a 1st/2nd line service desk environment; training will be provided where appropriate.
*Excellent knowledge of using and troubleshooting Microsoft Office products.
*Strong working knowledge of Windows based systems (Windows 7, Windows 10, Server 2008-16).
*Good working knowledge of Windows technologies including Active Directory and Exchange.
*Good working knowledge of networking including TCP/IP, DNS, DHCP.
*Basic PC hardware setup and configuration.
*Mobile phone Support.
*Cisco IP Phone Support is desirable
*Position - 1st/2nd Line Support Specialist
*Location - Gosport, Fareham, Portsmouth
*Salary - Negotiable depending on experience
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a Permanent Role
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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