Acceptance into Service Lead
|Job Title:||Acceptance into Service Lead|
|Contact Name:||Lauren Byrne|
|Job Published:||January 11, 2021 13:45|
Your role will be to support Service Transition Leads by progressing products towards acceptance into service, determining whether they are fit for purpose by assessing readiness against agreed service acceptance criteria.
*Support Service Transition Leads to deliver Service Transition activities
*Work with internal teams to progress acceptance into service deliverables
*Maintain Service Transition Dashboard
*Participate in and contribute to regular Service Transition continual service improvement activities
*Transitioning Changes into live service
*Knowledge of Microsoft Office 365
*Experience of working in a customer facing environment
*A structured approach to problem solving
*An ability to work independently and as part of a team
*Ability to work in a demanding environment with competing priorities
*ITIL V3 Foundation certification
*Experience of using ServiceNow
*Experience of working in an IT environment
*Adaptable - You can adapt to variations in work or environment and your effectiveness isn't impacted by change. You are flexible and versatile and act as an advocate for change.
*Analytical - You seek and analyse information to inform decisions based on the best available evidence.
*Catalyst - You are self-motivated to act to achieve a goal. You are confident using your own initiative to take forward actions.
*Confident - You take charge of situations, people and decisions. You communicate confidently and give direction.
*Decisive - You use your judgement and take a considered approach to situations and tasks when making decisions.
*Disciplined - You follow processes, operating firmly within set standards, rules and guidelines.
*Efficient - You convert resources into results in the most efficient and economical way.
*Explainer - You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand.
*Focused - You strive for quality outcomes and excellence in everything you do.
*Improver - You look for better ways of doing things and enjoy coming up with new and original ideas.
*Learner - You are inquisitive, you seek out new information and look for new ways to develop yourself.
*Networker - You proactively create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the organisation. You identify connections and reach out to bring people together.
*Organiser - You make plans and are well prepared. You seek to maximize time and productivity.
*Problem Solver - You take a positive approach to tackling problems and find ways to identify suitable solutions.
*Service Focused - You look for ways to serve customers putting their needs at the heart of everything you do.
*Team Player - You work well as part of a team and strive to ensure the team pulls together and is effective.
Duration: 2 months
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
Keywords: service transition, service transitioning, government, ITIL V3, ITIL V3 foundation
Electus Recruitment Ltd is acting as an Employment Business in relation to this vacancy.