Business Improvement Manager
|Job Title:||Business Improvement Manager|
|Contact Name:||Lauren Byrne|
|Job Published:||November 23, 2020 14:10|
The role of the Business Improvement Manager is to lead a group of business analysts in delivering insightful analysis and business intelligence, and designing, piloting and implementing service and process improvements. The role is responsible for assessing and assuring the end to end spot checks service, working hand in hand with colleagues across the programme, from Operations, Policy, Communications, Regulation, to deliver both tactical and strategic improvements. The role is also critical in continuing to build successful and productive relationships with our external service partners, ensuring that the end to end process is efficient, controlled and delivering optimal results.
*Manage productive and healthy relationships with senior stakeholders, including Executive Committee members.
*Lead the production of business analytics, including root cause analysis, performance and productivity, demand analysis and impact and feasibility analysis
*Mentor, coach and develop a team of business analysts.
*Ensure that processes, systems and ways of working are designed to meet the needs of users, deliver against regulatory requirements, support efficiencies and deliver against the company's strategic priorities and objectives.
*Manage the pipeline of business improvement activity, working with stakeholders to effectively prioritise and manage demand/resources accordingly
*Drive demonstrable process/service improvements, evidenced through operational pilots where appropriate.
*Provide senior BI support to our new Operations team to ensure we are maximising the efficiency and effectiveness of workflow
*Identify and manage important stakeholders, tailoring communication to their needs, and work with teams effectively and collaboratively across the organisation.
*Support the development and communication of change and business improvement principles, guidelines and best practice build knowledge and optimise service delivery
Essential skills and experience
*Experience of leading on service/process improvement projects in a transactional operations environment, such as a call centre or similar.
*Experience of leading, coaching and performance managing a team of BI/BA analysts.
*A solid track record of delivering service/performance improvements, efficiencies and enhanced user experience.
*Solid experience of working in a fast paced operational environment and experienced in the principles of operational excellence and how to ensure new services and ways of working are successfully implemented and embedded.
*Structured approach and analytical thinking, with the ability to translate data and insights into improved processes and workflows
*Extensive experience of leading analysis and continuous improvement
Duration: 4 months
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
Electus Recruitment Ltd is acting as an Employment Business in relation to this vacancy.