Change and Business Improvement
|Job Title:||Change and Business Improvement|
|Contact Name:||Lauren Byrne|
|Job Published:||February 12, 2021 15:43|
The Change and Business Improvement Manager is responsible, at a project/programme level, for articulating business requirements and priorities for transformation, assessing business readiness, designing new operating models, driving business adoption and providing specialist change management support to business operations.
*Collaborate with our operational teams, policy colleagues, digital programmes, customer insight, and technology to deliver new ways of working, services and functions, which are efficient, effective and user focussed.
*Understand and document the baseline and current state of services and functions, define the `to be` state including TOM, service design, organisational design, business processes, information flows, operational framework and performance metrics.
*Ensure that services, processes, systems and future operating models are designed to meet the needs of users, deliver against regulatory requirements, support efficiencies and deliver against the company's strategic priorities and objectives.
*Lead the implementation of new operating models into live service, ensuring ongoing process compliance and control, including the optimisation of future state operations through the design and implementation of operational frameworks
*Build and manage productive and effective relationships with senior stakeholders, including Executive Committee members.
*Lead the production of business analytics, including performance and productivity baselines, demand analysis, impact and feasibility analysis, scenario modeling, activity based cost models and benefits tracking.
*Act as a Change Leader across the business, driving awareness and understanding of change management, approaches and tools at all levels.
Experience - essential
*Experience of leading business transformation activity that balances exceptional delivery for users, with the needs of operations and the business.
*Experience of leading change and driving change awareness within a complex and geographically dispersed organisation.
*A solid track record of delivering service/performance improvements, efficiencies and enhanced user experience.
*Solid experience of the principles of operational excellence and how to ensure new services and ways of working are successfully implemented and embedded.
Experience - desirable
*Experience of delivering large scale transformation programmes, ideally within a Central Government environment.
*Experience of working within a regulatory or similarly complex environment.
*Experience of managing service delivery in an operational/transactional environment.
*Experience of developing business cases to Green Book standards and managing funding bids within government.
Duration 4 weeks - extension pending
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
Keywords: change and business improvement, transformation, green book standards, central government
Electus Recruitment Ltd is acting as an Employment Business in relation to this vacancy.