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Customer Account Administrator

Customer Account Administrator

Job Title: Customer Account Administrator
Contract Type: Permanent
Location: Cheltenham, Gloucestershire
Industry:
Salary: Negotiable
Reference: 895960_1560354867
Contact Name: Anna Bonczchowska
Contact Email: anna@electusrecruitment.co.uk
Job Published: June 12, 2019 16:54

Job Description

My client is looking for Customer Account Administrator to join the company serving the defence, security, transport and energy industries to provide support to the Customer Service Department. The ideal candidate will have strong customer service & communication skills with previous experience of customer account administration


About the Role:

*To support with the creation and issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
*To process customer orders onto the companies MRP system after liaison with Planning and Production teams to ensure an achievable delivery date is given.
*To understand and interpret the customers' requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
*To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance.
*To handle customer order enquiries in a responsive and professional manner.
*To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
*To assist in the expediting of information to ensure that the customers' requirements are met.
*To produce the required release and despatch paperwork, ensuring that these reflect the customers' requirements as stated on the original order and meet company quality requirements.
*To compile and issue regular order status reports, as agreed with customers.
*On major accounts, support with the reconciliation of the company order book with the customers' own view of demand.
*To carry out any other duties as may be reasonably requested by the Management team.

You will have the following experience:

*Strong customer service & communication skills
*Previous experience of customer account administration
*Ability to multitask and work to tight deadlines
*Managing customer orders within a MRP system
*Analytical Skills
*Knowledge of UK & US Export Controls would be desirable but not essential as training will be provided

Customer Account Administrator
Cheltenham
Competitive £ + benefits

Key Skills:

If you are a good match then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time. Services advertised by Electus Recruitment Solutions are those of an Agency (perm). These roles are permanent positions.

This is a permanent position.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.