Customer Accounts Coordinator
|Job Title:||Customer Accounts Coordinator|
|Contact Name:||Bradley Baxendale|
|Job Published:||June 20, 2019 15:55|
service to our global OEM and OEM and Aftermarket customers. The role holder will be
responsible for managing the daily interaction with our customers and maintaining and enhancing customer relationships in order to meet organisational and operational objectives.
As part of your role you will be responsible for:
*Deliver front line business support and order management between Our client and its global OE and Aftermarket customer base.
*Provide consistently high-level customer services ranging through quotation, order acceptance, customer liaison for order tracking with internal Operations teams, issue resolution, invoicing, and administration of warranty claims and recovery of overdue payment in conjunction with the
*Customer Support Management and Finance teams.
*Manage the order review process ensuring all conditions are aligned to agreed terms and conditions and any demand changes are reviewed with key stakeholders
*Liaise with the customer for any required end user statements to meet export regulations
*Provide a service driven customer quotation process which ensures strong links with internal functions to ensure accurate pricing and lead-times are used in all product and service proposals.
*Manage the conversion of spares or repair quotations into customer orders and capture market feedback database to enhance future pricing policies
*Liaise with key internal stakeholders to ensure customers are fully updated with order delivery status and pro-actively advised of any production delays
*Manage the repair exchange process where there is a risk to the achievement of agreed customer turnaround times
*Manage customer issue resolution in a timely manner, liaising with internal functions as required.
*Manage with Finance the first level overdue process through invoice query resolution and provide all required supporting information to the Customer Support Management team for escalation issues.
*Participate in face to face or conference call customer meetings, ensuring all order book reporting, issue resolution or key performance data is prepared in advance
*Manage the customer returns process, pro-actively communicating any quality alerts from customers to internal functions in parallel to arranging the return of the product
*Improve customer service results by supporting the implementation of re-designed processes and communicating customer service metrics.
*Assist with the training of new members of the Global Service Centre team
You will have the following experience
*Excellent communication skills with a proven ability to build strong relationships with both internal stakeholders and external customers
*Highly resilient and strong influencer with the ability to deliver a step change in approach to customer service within a fast-paced environment with tight timescales
*Proven ability and experience to own and manage the fast resolution of complex customer issues
*Ability to hold first level commercial discussions with customers to drive Spares RFQ conversion, MRO customer approval or gain market feedback on competitor pricing
*Can demonstrate the ability to multi-task, prioritise and manage time effectively on a daily basis
*Evidence of written English at interview stage. This will be through providing certification of a
*formal English or technical qualification studied in the UK or overseas in English. If this cannot be provided you will be required to complete and pass an online SHL English comprehension test as part of the interview process.
Title: Customer Account Co-ordinator
Pay Rate and Bens: Attractive
Key Skills: Account management, Customer service, Business support, Order management, Engineering, Defence, Aerospace.
If you are a good match, then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
Permanent OR Contract options are available for this role.
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.