Customer Accounts Executive

Customer Accounts Executive

Job Title: Customer Accounts Executive
Contract Type: Permanent
Location: Greenford, London
Salary: Negotiable
Reference: 896695_1582906153
Contact Name: Paul Lathbury
Contact Email:
Job Published: February 28, 2020 16:09

Job Description

Do you have proficient data entry skills, exceptional attention to detail, and solid experience with MRP/ERP Systems? This skill set will be crucial to your success as a key member of the Customer Services team.

My client specialises in providing application-engineered bespoke solutions for customers' mission critical situations in the defence, security, critical detection & control markets.

You will be responsible for the processing of repairs and spares orders as well as the shipment of all product(s).
You will ensure that customer data is entered in an accurate and timely manner, whilst understanding and working towards the goals of the business.

Key Responsibilities:
*Review customer repair/upgrade/modification/exchange orders in accordance with company procedures, ensuring that the customer requirements are understood and communicated within the business in the correct manner.
*Communicate clearly and in a timely manner with the customer when a requirement is not understood/fulfilled to ensure all data is correct and complete.
*Accurately enter the data of the customers' order into the ERP system, ensuring that all required fields are completed with the necessary information, clearly highlighting customer requirements before the work is transferred to the shop floor.
*Issue repair quotations and work with the customer to expedite approvals of quotations to allow the shipment process to commence.
*Process the shipment of all repairs, spares and OE (original equipment) from the ERP system, ensuring that the relevant procedures are followed and that the shipping and invoicing paperwork is correct and has all the requirements to allow shipment to progress efficiently and in accordance to all requirements (Customs, Customer's and Company's).
*Coordinate with approved freight forwarders and couriers to deliver all products from the business to the customer in accordance to the terms defined within the purchase review.
*Ensure that all invoices are issued to the customers in the correct manner at the time of shipment, in accordance to the company procedure.

About you:
The ideal candidate will have proficient data entry skills, exceptional attention to detail, and solid experience with MRP/ERP Systems.
You will be well organised, highly motivated, a good team player and communicator.
A good application of Microsoft packages (Word, Excel, PowerPoint) will key to your success in the role.

Customer Accounts Executive
West London Area
Salary Negotiable
This is a Permanent position

Key skills: Data Entry, MRP, ERP, Microsoft, Word, Excel, Communication, Administration.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.