Customer Representative Coordinator

Customer Representative Coordinator

Job Title: Customer Representative Coordinator
Contract Type: Permanent
Location: Greenford, Middlesex
Salary: Negotiable
Reference: 895544_1548936161
Contact Name: Desi Koleva
Contact Email:
Job Published: January 31, 2019 12:02

Job Description

Your previous record and experience in Customer Service combined with a background in Technical and Aerospace, would be of a great interest to my client. Reporting into the Customer Support Manager, you will be responsible for coordinating issues within the team and externally with customers. Excellent customer interface skills are essential for this role, as you'll be expected to provide a proactive level of support to both customers and colleagues.

If you're interested in the opportunity and are wanting to work for a company that appreciates that it is the passion and dedication of their people that is the root of their success, as well constantly challenging, stretching and developing your skills as part of your further progression then please do get in touch.

Below are some further details on the role. At the bottom of the page is where you can apply.

About the job:

*Provide high quality support to our customers, worldwide repair stations and strategic partners.
*Progress Customer Support general enquiries and update our Customer Support database
*Ensure that Customer Support issues are well managed and resolved to the mutual satisfaction of the business and our customers.
*Distribute Customer satisfaction surveys and analyse results.
*Control and distribute Customer Support documentation.
*Assist with Customer Support projects.
*Liaise with Customers to collate data on product performance.
*Review and make improvements to existing processes updating company documentation as necessary
*Provide the out of hours AOG support on a rota basis
*Visit customers for reviews as required.
*There may be additional activities to perform from time to time in order to maximise the contribution to Ultra Electronics PCS goals and objective

About you:

*Excellent customer interface skills
*Committed to customer satisfaction
*Well organised, confident and professional

*Technical awareness
*Aerospace experience
*Minimum 5 GCSEs at C grade or above to include English and Maths

Customer Support Coordinator
Salary: Competitive

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum DV level.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This is a permanent position.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.