Customer Success Manager

Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: London, England
Salary: £30000 - £35000 per annum
Start Date: ASAP
Reference: 13191_1516200347
Contact Name: Dan Young
Contact Email:
Job Published: January 17, 2018 14:45

Job Description

Customer Success Manager
Competitive (DOE)

Are you an experienced Client Success/Account Management professional with a track record of working within SaaS, Mobile or Digital Platforms? Want to join an established international brand looking to develop on their successful UK Market penetration? Here's an opportunity to join a forward thinking and innovative tech solution in central London.

Our client is a successful international SaaS based solution that specialises in providing Mobile Loyalty and Customer engagement solutions into the Point of Sales Market. Their product offer their client a complete set of customer management tools, including a bespoke mobile app and unique and far reaching loyalty programs -coupled with state of the art POS integration it allows clients to create actionable business insights, automated actions, and multichannel communications.

The Role
Due to the success of the products UK launch they require an experienced Customer Success Manager to work with existing clients ensuring smooth delivery of products, understanding of solutions and on-going development of relationships. They will take a proactive approach in order to grow, develop the current business and create long term relationships with clients within retail brick and mortar businesses.

About You
*Minimum 3 Years - Customer Success/Account Management experience
*Client facing experience with the ability to communicate and influence at all decision making levels.
*Knowledge and Experience of digital platforms, such as mobile apps, online ads, CRM systems, POS solutions, websites, etc.
*Knowledge of SaaS - Technical Understanding of solutions
*Project Management Experience, ability to manage stakeholders both internally and externally
*Self-motivated with an excellent work ethic
*First-rate communication and presentation skills

This is a great opportunity to join an established business with a start-up feel and to get into a company with big forecasted growth and large market penetration available.

How to Apply

Please contact Daniel Young or apply here. Daniel will then be in touch to discuss this role in more detail with you.

Electus Technology and Digital Solutions provides specialist recruitment solutions to the tech and digital industries. So you can also find me on LinkedIn just search Daniel Young to discuss other potential opportunities.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.