Customer Success Manager

Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: London, England
Salary: £35000 - £40000 per annum
Start Date: ASAP
Reference: 894728_1524655000
Contact Name: Dan Young
Contact Email:
Job Published: April 25, 2018 12:16

Job Description

Customer Success Manager
Competitive (DOE)

Are you an experienced Client Success/Account Management/Financial Analyst professional with a track record of working within SaaS, Fintech or Asset Management Solutions? Want to join an established international brand looking to develop on their successful UK Market penetration? Here's an opportunity to join a forward thinking and innovative tech solution in central London.

Our client is a successful international SaaS based solution, enables their client to manage large portfolio equity businesses through their Portfolio Companies Management Systems and cloud solutions for the private equity industry. Their solution saves business time through the automation, reduces time on the reporting process and the ability to contextualise fund performance relative to public and private markets. Along with this data comes the insight gained through access to the expectations of global market participants.

The Role
Due to the success of the products UK launch they require an experienced Customer Success Manager to work with existing clients ensuring the pro-active development of relationships, adoptions, training and churn reduction across demanding set of private equity clients.

*Maintain and grow the recurring and consulting revenue by employing proven strategies which drive product usage, adoption and expansion
*Project manage complex customer engagements to deliver continuous value
*Develop cross-functional partnerships with sales, implementations, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
*Develop strong customer relationships and serve in the role of trusted advisor to Preqin Solutions customers
*Analyse and act on customer health metrics and provide leadership on execution of onboarding, enablement, adoption and retention

About You
*Minimum 2 Years - Customer Success/Account Management experience, or Business/Financial Analytics background
*Client facing experience with the ability to communicate and influence at all decision making levels.
*Knowledge and Experience of Project Delivery, Implementations, and Customer Service
*Knowledge of SaaS - Technical Understanding of solutions
*Project Management Experience, ability to manage stakeholders both internally and externally
*Background and/or knowledge of Financial industry, ie. Fintech, Banking, Education in Finance/economics - interest and understanding of private equity industry - Finance qualifications desirable
*Self-motivated with an excellent work ethic
*First-rate communication and presentation skills

This is a great opportunity to join an established business with a start-up feel and to get into a company with big forecasted growth and career development opportunities available.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.