Customer Support Engineer

Customer Support Engineer

Job Title: Customer Support Engineer
Contract Type: Permanent
Location: Greenford, London
Salary: Negotiable
Reference: 896417_1573484428
Contact Name: Paul Lathbury
Contact Email:
Job Published: November 11, 2019 15:00

Job Description

Customer Support Engineer

Are you a well organised confident professional able to take the lead on Customer issues within Aerospace (military & civil) engineering?

A superb opportunity to join or progress within our client, a leading developer of mission and safety critical equipment in the aerospace and defence industries.

We have an exciting opportunity for a Customer Support Engineer to join our clients Customer Services team based in Cambridge & Greenford. You could be based at either site, with travel to the other approximately once a week. In this role you will be responsible for managing customers in the provision of technical support for a range of in-service products. You will ensure that we deliver against our contractual support obligations through all stages of the product life cycles and take a leading role in the entry into service of new products.

Key Responsibilities:
*Ensure that customer technical support issues are well managed and resolved to the mutual satisfaction of the business and customers.
*Ensure the views and expectations of our customers are communicated within the business
*Work closely with our engineering and quality teams to ensure a smooth entry into service for matters under your responsibility for new products
*To provide training to customers
*To manage the Technical Publications cycle update
*To represent the company at conferences or on customer visits
*Monitor the reliability (MTBF/MTBUR) of our products recommending appropriate action where necessary
*Ensure that we are meeting our DMC guarantees to our customers
*To review and make improvements on our existing processes updating company documentation as necessary
*Manage the resolution of any non-conformances
*On a rota basis provide the out of hours AOG and technical support to our customers

Skills and Qualifications Required
*Excellent customer interface skills
*Strong technical capability
*Ability to manage difficult meetings with customers
*Highly motivated and able to influence at senior levels
*Committed to customer satisfaction but with a strong understanding of the impact on the business.
*Well organised confident professional able to take the lead on Customer issues
*Able to analyse market trends and complete sales and order forecasts
*Direct customer interface experience
*Excellent presentation skills

Aerospace experience (military & civil)
Degree in technical discipline
Sound knowledge and experience of aerospace

Security clearance
Due to the nature of work undertaken applicants will be required to meet (as a minimum) BPSS

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.