Customer Support Engineer
|Job Title:||Customer Support Engineer|
|Contact Name:||Gintare Laboviciute|
|Job Published:||May 15, 2018 13:20|
The ideal candidate will come from an electronics manufacturing background. However, our client will consider someone who has worked in a technical customer support environment with an educational background in electronics, physics or other STEM-related subjects.
This role would suit either an experienced customer service, applications or technical support engineer or someone looking to develop their career in an electronics environment.
Our Client is a recognised market leader in the frequency control market who offers one of the most comprehensive frequency products ranges available, from low-cost commercial grade product to that used in high reliability and professional grade applications. A recent merger brings with it many new opportunities for growth.
As a Customer Support Engineer, you will be:
-Supporting Sales and Business Development teams on application and technical issues as well as assist in their technical training
-Dealing directly with customer predominantly by email and telephone in a timely manner
-Ensuring that all actions referring to customers are effectively communicated to all relevant personnel
-Creating new models that need to be drawn up and updating on existing specifications
-Liaising with suppliers on new technology and updates to existing technology in conjunction with other departments
Other tasks will include cross-referencing part numbers, directing customers to the best product for their application, drawing up new specification for new products as well as helping customers with the basics of quartz crystal oscillator design.
To be suitable for this role you will have good attention to detail to be able to accurately document customers technical specifications and a very high standard of IT literacy. Prioritisation and effective time management are also very important.
Customer Support Engineer
Location: Crewkerne, Somerset (Yeovil area)
Key skills: MS Office, Adobe Illustrator, CRM, Electronics, Oscillators
If you desire to be part of a culture that prides itself on unbeatable customer service apply today!
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role is a permanent position.
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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