test /job/desktop-support-technician



Desktop Support Technician

Desktop Support Technician

Job Title: Desktop Support Technician
Contract Type: Permanent
Location: Newport, Wales
Salary: £25400.00 - £30000.00 per annum
Start Date: ASAP
Reference: HQ00013249_1500549922
Contact Name: Kevin Raymond
Contact Email: kevin@electusrecruitment.co.uk
Job Published: July 20, 2017 12:25

Job Description

IT Desktop Support Technician - 1st/2nd Line Support

Your experience as a 1st and 2nd line desktop support analyst and your ability to own investigate and resolve issues escalated from the 1st line would prove invaluable to my client. Your enhanced understanding and troubleshooting skills will allow service to be resumed and make you an asset to the business.

This is an opportunity to work for a leading company in defence and security systems, in a progressive and exciting organisation where the aim is on resolving errors quickly and efficiently so the business can continue to operate.

Responsibilities for the Job:
Provide support work related to the LAN, server, desktop and telephony systems and infrastructure
Day to day support and administration of Active Directory, Exchange (2017 and onwards) and VOIP (Mitel system) Network support and troubleshooting. (Cable patching, connectivity)
PC builds and imaging, refresh, swap outs, re-builds and general troubleshooting
Desktop patching roll-out, response to Patch Vulnerability requirements and resolution of any related issues with the patching process
General support of infrastructure devices (Printers, desktop phones, monitors etc)
Liaison and coordination with I.T.Shared Services on any related central issues and the set-up of new devices/infrastructure needing access to shared systems
Change control - ensuring procedures are followed for all I.T. changes
Management and monitoring of back-up processes, including reporting of any issues and off-site storage process
Helpdesk and KPI tracking and reporting
Mobile device management using Good Technology, to include provisioning, account and policy management, hardware tracking (2017 and onwards)
Produce admin/audit reports on a scheduled basis for security related requirements. (Active Directory cross referencing, access logs, application logs, back up logs etc)
Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites), ensuring recording of ad-hoc/emergency tasks on the helpdesk system
To assist in project and improvement implementations where required
To effectively manage the expectations of key customers at all times

Ability to develop and adhere to best practice/process/policy
Customer service focus
Windows Operating System (incl. patching)
Active Directory (eg user admin, group policy management)
Exchange (2013) administration
VMWare admin
MS Exchange and mail systems
General networking
Desktop hardware
General security methodologies
Active Directory 2008
General monitoring and troubleshooting
Experience in hands-on support
PC A+ certification essentials
Network + certification support skills

Desirable Skills:
Can set own priorities
Organise/plan tasks and activities
Windows Server management
Mobile Device Management (Good Technology)
VOIP system experience
Dell server hardware
VPN'sWireless Networking
SAN solutions
Key Skills - 1st Line, 2nd Line, Active Directory, VM Ware, Service Desk, Desktop

Location: Merthyr Tydfil, Aberdare, Ebbw Vale, Newport, Cardiff

This is a PERMANENT position.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.