Field Service Representative

Field Service Representative

Job Title: Field Service Representative
Contract Type: Permanent
Location: Merthyr Tydfil, Wales
Salary: £30000 - £40000 per annum + Bens
Start Date: ASAP
Reference: 894527_1519742455
Contact Name: James Beswarick
Contact Email:
Job Published: February 27, 2018 14:40

Job Description

Your experience of automotive systems and their repair & maintenance within a Military environment will be invaluable to our client, a world-leader in cutting-edge defence and security systems and platforms.

They are looking for a Field Service Representative to provide diverse vehicle maintenance and specialist advice to both MOD and company personnel, at Army units around the UK and occasionally overseas.

The Field Service Engineer will be based out of our client's facility in Merthyr Tydfil, South Wales, but must be willing to travel throughout the UK to work at UK Army Units or trials locations on a regular basis. There may also be the need to travel to support the MOD overseas (e.g. BATUS in Canada).

Duties will include:

*Acting as technical focal point for all vehicle related matters including modifications, Post Design Services (PDS), technical training and defect reporting.
*Assessment of battle damage, warranty faults and recommending rectification procedures.
*Provision of training to new team members and oversee/advise/mentor MOD vehicle crew personnel and Royal Electrical and Mechanical Engineers (REME).
*Working with design/project engineers to develop optimised engineered solutions.
*Providing field feedback on technical issues and supporting System and Software Engineers in designing technical resolution.
*Carrying out all levels of repairs on vehicle variants and also upgrades & modifications, as per design changes.
*Performing business support administration (timesheets, procurement of equipment, stocktaking, collect and report data).
*Documenting, maintaining and improving Work Instructions (including strip down, non-destructive testing, etc.)

To be considered, applicants will ideally be qualified to Degree level or will have equivalent experience in Field Service Engineering or a related discipline.

You will have in-depth knowledge of automotive systems and how they work together, including CANbus systems, hydraulic and electrical systems and will be a highly customer focused individual with good communication skills. You will need to be IT literate with a working knowledge of automotive diagnostic systems. A practical knowledge of JAMES to record repair activities would be ideal.

You will also be used to working away from home for lengthy periods and willing to work several months in demanding locations.

A full UK Driving licence is required (Category H would be beneficial)


*Field Service Representative
*Field Based out of Merthyr Tydfil
*£30-40k per annum

Keywords: Support Engineer, Service Engineer, Field Service Engineer, Maintenance, Repair, Vehicle, Platform, Armoured Vehicle, Defence Vehicle, Vehicle Mechanic, Vehicle Technician, CanBUS, Hydraulic, Electrical, JAMES.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level and the ability to achieve DV Clearance level

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This role is a permanent position

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.