IT Service Delivery Architect

IT Service Delivery Architect

Job Title: IT Service Delivery Architect
Contract Type: Permanent
Location: Caerphilly, Wales
Salary: £50000 - £70000 per annum + bonus
Reference: 894533_1519896094
Contact Name: Aleysha Armstrong
Contact Email:
Job Published: March 01, 2018 09:21

Job Description

Are you a Service Delivery Architect with good business experience in the domain of Service Provision in the military (or similar) environments? Are you looking for a new position with a company that offers an interesting and challenging working environment?

The successful candidate will lead and define the overall goal Service Delivery Architecture for implementation. Tasks assigned will be varied and include analysing and defining stakeholder (internal & external) requirements, architectural design, service development, service integration, verification and customer demonstrations.


Work with the external and internal stakeholders to clarify outcomes & requirements and agree designs/solutions to satisfy those requirements. Solutions may take the form of Systems, Products (software & hardware) and Services. Requirements gathering and gap analysis

◾Defining executable outcome based service solutions that meet identified SLAs/KPIs.
◾Functional analysis and design Defining the capabilities and business transformation solutions for the business
◾Undertake analysis of design changes to confirm feasibility and impacts on the outcomes our stakeholders seek to achieve.
◾Co-creation of solutions to meet stakeholder needs, working in collaboration with Customers, 3rd parties and other business units.
◾Accurate and timely reporting of progress and escalation of issues to Programme and Engineering management.
◾Present outputs of work, conclusions and recommendations at internal and external reviews and demonstrations.
◾Responsible for time management ensuring work outputs are delivered to agreed schedule and quality.
◾Present and demonstrate aspects of solutions to relevant stakeholders to gain feedback on the development activities and support future improvements.
◾Oversee and contribute to integration and testing activities on prototype solutions to validate designs and ensure compliance with requirement


Extensive experience of working with Service desks and IT service teams
Experience of strategic work, around Operations architecture, services delivery, IT Operations, Finance, programme management, supply chain, data management systems
Cross-Organisational expertise - this will have come from engaging with business, IT, Operations, Development ,etc.
Experience in the military/defence sector or similar high integrity environment
The ability to identify opportunities for service delivery / Operational change & transformation
Experience of stakeholder management

IT Service Delivery Architect
£50,000 - £70,000 + flexi-time, bonus, pension, flexible benefits
Location: South Wales, Oakdale


Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. This is a permanent position.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.