IT Service desk Agent

IT Service desk Agent

Job Title: IT Service desk Agent
Contract Type: Permanent
Location: Farnborough, Hampshire
Salary: Negotiable
Reference: 896617_1580464218
Contact Name: Bradley Baxendale
Contact Email:
Job Published: January 31, 2020 09:50

Job Description

To provide 24*7*365 IT Service Desk initial contact support to internal and external customers, providing support on all IT-supported software and hardware and mobile communications. Responsible for the management, order and distribution of software, hardware and mobile devices and for ensuring a high level of customer service for service requests. Requests will be received via phone, email or in person.

The current corporate IT estate comprises of 1,600 desktops, 4,600 laptops, 700 mobiles phones, 1,900 smart devices - all supported through the IT Service Desk along with a monthly volume of 4,500 requests.

As part of your role you will be responsible for:
*To provide 1st and 2nd line technical support; providing customer support via phone, email and drop-in visits into the Service Desk maintaining a high degree of customer service at all times.
*To log, update and manage all calls via the IT call logging system relating to the support of all software and hardware in the Operational environment.
*Adhere to all service management principles, including the company's software licensing processes.
*Responsible for Software License Management including the ordering and distribution of software.
You will have the following experience
*Previous experience of working in a busy Service Desk environment
*ITIL Foundation V3 or V4 certification (desirable)
*CompTIA A+ qualification (desirable)
*Understanding of mobile telephony and smart devices
*Understanding of Active Directory
*Understanding of Networking
*Experience of working to defined service levels and service catalogue
*This role requires SC clearance
*Support knowledge of Windows Win 7/10/iOS Operating Systems
*Support knowledge of Microsoft Office 2010/2016 packages (Office 365 desirable)

Title: IT Service desk Agent
Pay Rate and Bens: Competitive
Location: Farnborough
Key Skills: IT, Service desk, Support, ITIL, Operating systems, Microsoft, IOS

If you are a good match, then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This is a permanent role