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IT Service Manager

IT Service Manager

Job Title: IT Service Manager
Contract Type: Permanent
Location: England
Industry:
Salary: £55000 - £60000.00 per annum
Start Date: 01/08/21
Reference: BBBH17200_1626250407
Contact Name: Lauren Byrne
Contact Email: lauren@electusrecruitment.co.uk
Job Published: July 14, 2021 09:13

Job Description


Our client is looking for an IT Service Manager to join their team on a permanent basis. This role will be mainly remote with very occasional travel.

The successful candidate will have an excellent understanding of ITIL processes along with a good knowledge of cloud-based technologies (Azure preferred).

Responsibilities:
· Managing client relationships with regards to client service offerings.
· Ensuring that client service offerings are managed effectively through a rigorous change management process.
· Ensuring that new service offerings are effectively documented, and seamlessly rolled-out to clients.
· Working closely with clients to facilitate in resolving any issues that arise.
· Developing a set of standards and procedures for service management based on industry standard approaches.
· Working closely with developers, system testers and analysts to ensure that new service offerings are developed with adequate high-availability provision.
· Working closely with hosting providers to ensure service reliability.

Requirements:
Qualifications
Relevant Degree.
ITIL certification.

Essential Criteria
· Experience in working with external clients to effectively manage service design and delivery.
· Excellent understanding of relevant ITIL processes (Service Strategy, Service Design, Service Management).
· Good knowledge of cloud-based technologies (Azure preferred).
· Experience in managing SaaS offerings to clients.

Desirable Criteria
· Experience in using Agile development processes.
· Experience working with IOT devices, ICS and/or SCADA system components.
· Experience working in heavy infrastructure domains to support Asset Management (e.g. Highways, Rail Utilities, Oil & Gas, Highways).
· Understanding of Enterprise Asset Management technology solutions (preferably one of Ellipse, Maximo, SAP or Oracle).

Other Information
Permanent role
Remote based

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Keywords: IT service manager, infrastructure, ITIL, Service Strategy, Service Design, Service Management, Azure, Saas Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.