IT Support Analyst
|Job Title:||IT Support Analyst|
|Contact Name:||Anna Bonczchowska|
|Job Published:||April 08, 2019 00:31|
About the Role:
*Process transactional user provisioning tasks in accordance to documented and audited processes with 100% accuracy
*Support team lead in driving and delivering on automation initiatives and achieving continuous service improvement
*Assist in defining, documenting, improving, automating and streamlining processes
*Liaise with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes
*Provide resolution for incidents (of varying complexity) and requests (and ensure knowledge transfer to L1/2 and Global Service Desk teams)
*Respond to all incidents and requests according to defined SLAs, ensure 100% accuracy and customer satisfaction
*Assist with training of staff internal/external to team globally
You will have the following experience:
*ITIL v3 Foundation
*Experience of working in a high pressure environment
*An excellent understanding of how IT contributes to the delivery of a service clients
*Proven track record in achieving SLAs
*Excellent communication skills and customer focus
*Ability to build and maintain efficient working relationships
*Process orientated with a methodical and planned approach to achieving goals
*Experience of IS work management systems (ideally ServiceNow)
*Desirable: ● ITIL v3 Service Operation ● Experience of working in a multi-cultural environment
IT Support Analyst
Key Skills: Service Now, ITIL, Customer Service, Corporate IT; data analysis, numeracy, IS,
If you are a good match then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time. Services advertised by Electus Recruitment Solutions are those of an Agency (perm). These roles are permanent positions.
This is a as FTC for 12 months.
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.