IT Support/Desktop Support Analyst

IT Support/Desktop Support Analyst

Job Title: IT Support/Desktop Support Analyst
Contract Type: Permanent
Location: Bristol, England
Salary: Negotiable
Start Date: ASAP
Reference: BBBH17292_1629721902
Contact Name: Marc Temple
Contact Email:
Job Published: August 23, 2021 13:31

Job Description

IT Support/Desktop Support Analyst
My client is looking for an experienced IT Support/Desktop Support Analyst to join the team based in Bristol. They are looking for you to be responsible for the resolution of 2nd Line tickets. They will have a good understanding of technology and demonstrate excellent customer service skills.
Key Responsibilities
-General troubleshooting of the company's desktop computing environment based on incidents service tickets logged via the Global Service Desk.
-Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Best Practice guidelines.
-Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures.
-Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution.
-Support the set-up of new offices, sites or projects across the local region.
-Support the Senior Desk Side and Technology Support Analyst ensuring the maintenance of all local equipment rooms and conference room IS facilities, mitigate risks arising from audits, fire, safety or other risk assessments.
-Ideally suited for a candidate willing to learn and grow into the role from basics
-Broad technical understanding of IT services and technologies.
-Ability to learn, understand, and apply new technologies.
-A valid clean driving license is essential as travel will be required to other offices.
-Travel expected to other offices.
-Position - IT Support/Desktop Support Analyst - Permanent
-Location - Bristol
-Salary - Negotiable depending on experience
Key Words - Support, Information Technology, IT, Desktop, 2nd Line
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a Permanent Role

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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