Manager NOC Engineering Support
|Job Title:||Manager NOC Engineering Support|
|Salary:||Up to 17% Bonus|
|Contact Name:||Kevin Raymond|
|Job Published:||January 23, 2018 13:56|
You will be responsible for a team of 1st line support Network Engineers ensuring quality of service, you will lead and motivate the team. Providing troubleshooting of all cases escalated by the 24/7 operations team. You will provide the highest level of customer service.
You will be working for an industry leader and pioneer of mobile satellite communications.
Key responsibilities of the position
oManage, lead and motivate a team of NOC Engineers supporting a wide array of business services
oProvide support to troubleshooting of all cases escalated by the 24/7 Operations Team
oSupport the creation of a Global Operations model extending NOC Engineering support to multiple time zones and countries
oEnsure that service incidents and complex customer cases are dealt with efficiently ensuring highest possible availability and customer satisfaction
oEnsure that all operational documentation is kept up to date and that necessary procedures are completed regularly.
oParticipate to daily NOC briefings
oSupport training and knowledge transfer to 24/7 NOC Controllers to continually refreshing skills and ensure most recent processes are understood and adopted
oConsistently review systems and processes working with various teams providing feedback and provide suggestions for improvement and increased efficiency
oUsing industry standards (ITIL) work to constantly improve service operations.
oParticipate to Change Control Board (CCB) meeting.
oPerform data analysis to support decision making and most effective use of team resource and skills
oDeploy the use of automation and scripting to improve service operations simplifying the job of the 24/7 team and resolving incidents more quickly and effectively
oPrepare reports and metrics on KPI's relating to system and team effectiveness including workload, resource allocation and system state
oRecommend and implement improvements positively affecting the quality of service for customers
Essential Knowledge and Skills:
*Degree in Electronic Engineering, Telecommunications, IT / Computing Science or equivalent qualification
*Experience in managing a technical team
*Experience working with iDirect Systems
*Significant and proven relevant practical experience in satellite communication systems equipment, data communication and networking.
*Knowledge and understanding of TCP/IP and the OSI 7 layer model along with QoS
*Knowledge and experience in Routing and Switching, Network Security, Virtualisation, Storage, Net Backup, Oracle DB and Linux
*Programming knowledge python or other or some form of scripting knowledge
*Cisco CCNA certification
*Good knowledge of key technology areas
oPhysical layer and network / RF design
oData Communication Networks
oModulation and Coding
oMobile satellite and VSAT systems
*Experience of customer liaison both via phone and e-mail.
*Flexible work attitude as will need to be available at times outside of normal working hours and will be required to travel.
*Desire to continually update skills and knowledge
NOC Engineering Manager
Key Skills: NOC, Engineering, IDirect, Satellite, VSAT, SATCOM, Linux, TCP/IP, CCNA
Please note: Applicants must be eligible to work in the UK and travel internationally
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role is a PERMANENT position
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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