NOC Support Engineer
|Job Title:||NOC Support Engineer|
|Location:||City of London, London|
|Contact Name:||Anna Bonczchowska|
|Job Published:||January 10, 2019 10:52|
A large portion of the role is focused on orchestrating the application of design changes and investigating critical issues on site. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. It is a role for someone with strong technical competence in Networking looking for challenging tasks in a company with some of the most innovative cyber security experts.
About the Role:
To provide the lead on site technical support role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.
To apply technical governance to inbound deliveries from the project/operations to ensure they accurately reflect the live environment & are appropriately structured to enable successful technical service delivery.
To consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's).
To provide concise documentation to support the delivery and maintenance of services.
You will have the following experience:
Strong Technical competence in Networking, with a strong understanding of other technologies, such as Aruba, Clearpass, Palo Alto, Juniper and HP switches.
Ability to maintain basic cable configuration database and patch management.
Manage local based spares pool.
Provide basic user support for video and audio conferencing systems.
Provide on-site support to the Support Operations Centre and Service Delivery Lead.
Work closely with all agencies to understand further changes and occupier take ons.
Input to REMEDY ITSM tooling for fault reporting and input.
Strong skills in fault diagnostics and resolution as well as ability to produce technical documentation.
Strong business and communications skills within the department to provide confidence and direction to other technical helpdesks.
Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.
Accountable for the performance of the technical and operational service elements that are delivered.
NOC Support Engineer
London, Canary Wharf
Competitive £ + additional benefits
Key Skills: "NOC Support Engineer"; Networking, Aruba, Clearpass, Palo Alto, Juniper and "HP switches"; "fault dignostics"; "REMEDY ITSM"; "cable configuration database"; "patch management"
If you are a good match then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time. Services advertised by Electus Recruitment Solutions are those of an Agency (perm). These roles are permanent positions.
This is a permanent position.
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.