Principal Services Engineer
|Job Title:||Principal Services Engineer|
|Contact Name:||Marc Temple|
|Job Published:||May 23, 2019 13:57|
My client is looking for an experienced Services Engineer to join my client's team. This position would suit an individual who is interested in international travel and is customer focused.
The client is looking for someone to deliver world class pre and post-sales support service to customers and end users for their products. These include systems such as military vehicle intercom systems, counter-IED detection systems and airborne communications equipment.
-Take full ownership of and lead the investigation of customer problems, co-ordinating all required resources to ensure timely resolution and feedback through the support ticketing system.
-Be the champion of the customer and become the Customers' trustworthy problem solver.
-Logging, Investigation and resolution of issues related to our communications products across our customer base.
-Deliver formal and informal training to customers & end-users, to ensure that they are able to maximise their investment in the purchased equipment
-Provision of both remote and on-site technical support across our customer base.
-Work closely with both our customer base and the product development team to qualify new features requested by our customers.
-Collection of technical requirements from the customer for future enhancement of the product.
-Build and maintain close relationships with key customers.
-Provide demonstrations of capability to existing and prospective customers including supporting the configuration & test of demonstration of our communications products. Take responsibility for organising technical equipment availability, including checking the product and system contents and relevant system functionality.
Skills & Qualifications
-Demonstrable experience with military communication equipment essential.
-Experience of delivering customer service in a technical environment
-Work experience on maintenance of electrical & electronic equipment
-Familiarity with digital and analogue communications systems.
-Familiarity with basic RF systems & data communication systems including IP and serial interfaces advantageous
-Familiarity with military vehicle electrical systems advantageous.
-Practical skills in electronic component level repair, equipment integration, wiring and installation
-Willingness to learn new technologies and product ranges
-An ability to diagnose and solve problems of all types, co-ordinating cross functional activity when required
-Prepared to travel internationally
-Position - Principal Services Engineer - Permanent
-Location - Buckinghamshire or Surrey
-Salary - Negotiable depending on experience
Key Words - Communication, Digital, Analogue, RF, Radio Frequency, Electronic, Electrical, Repair, Investigate, Services, Support, Customer
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a Permanent position
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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