Product Delivery Manager - Field Services
|Job Title:||Product Delivery Manager - Field Services|
|Location:||Den Haag, South Holland|
|Contact Name:||Neil Tovey|
|Job Published:||December 20, 2018 14:59|
You will be working for a global provider of mobile satellite communications and this is an opportunity to work at the very cutting edge of technology.
Key Responsibilities of the Job include:
The Product Delivery Manager is accountable for productising and supporting the Field Services. You will work closely with the global Service Delivery organization and the Business Units to set pricing, processes, documentation, and implementation for the services offered in areas like installation, repair, maintenance, support, training and hardware leasing for customers worldwide. You will roll out a special Care Program and you will also assist with the selection and qualification of third-party companies to offer installation and repair services on our behalf to extend our service network. While these services are for the largest part maritime, you will also be responsible to help with the productising of these products into other BUs as appropriate.
The success of the Product Delivery Manager will be measured on the appropriate and timely delivery and launch of new product and service offerings, management of the existing product offerings and their contribution to revenue objectives. The job will involve;
*Building knowledge and expertise on all the elements involved in 'Field Services' and be the subject matter expert for your portfolio as you are a key point of contact for internal and external parties.
*Define, develop, document and manage products and services requirements both in a leading and a supporting role.
*Manage the product throughout its life-cycle, providing in-life support and drive resolutions to issues and problems.
*Control and monitor the performance of the products and services that are assigned to you. Ensure the ongoing and long-term profitability of each product and the portfolio as a whole, and recommend actions to keep the products commercially relevant and profitable.
*Provide relevant product information to support the business units and marketing teams to develop the market messaging, collateral materials and occasionally support bid and proposals.
*Coordinate and prepare or update product materials including product documentation, process documentation, reference guides and training programmes for all new products and services. Make sure that all product documentation on the various portals is up to date.
*Work closely with Commercial Development team and Finance to define performance metrics and maintain performance data on market delivery to ensure progress to plan is being met.
*Experience in Product Management or Service and Support
*Background and experience in Maritime Satellite Communications and/or Global Supply Chain organisations
*Experience with the processes and financials for specification, selection, procurement, certification and rollout of managed communications solutions
*Demonstrable capability to successfully run virtual and globally cross functional teams, leading to a successful delivery and rollout of products and services meeting/exceeding technical and financial performance objectives;
*Ability to work independently and flexibly, organizing and leading the execution of project tasks across multiple internal and external teams;
*Excellent spoken and written communication in the English language, as well as the ability to raise action points with clarity and confidence in the presence of senior management.
Salary - DOE negotiable
Location - The Hague (Netherlands) or potentially London (UK)
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a Permanent Position.
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.