Senior Customer Success Manager

Senior Customer Success Manager

Job Title: Senior Customer Success Manager
Contract Type: Permanent
Location: London, England
Salary: £60000 - £75000 per annum
Start Date: ASAP
Reference: 894618_1521733217
Contact Name: Dan Young
Contact Email:
Job Published: March 22, 2018 15:40

Job Description

Senior Customer Success Manager
Competitive (DOE)

Are you an experienced Client Success/Account Management professional with a track record of working within SaaS, Engagement or Digital Platforms? Want to join an established international brand looking to develop on their successful UK Market penetration? Here's an opportunity to join a forward thinking and innovative tech solution in central London.

Our client's platform allows for businesses to effectively communicate and engage with their workforce across the globe. They work with hundreds of enterprise organisations, including more than 20 percent of the Fortune 100, helping them align their organisations and increase productivity by delivering timely, relevant information to millions of employees around the world enabling them to do their jobs better.

The Role
Due to the success and growth of the UK business they require an experienced Customer Success Manager to work with existing clients ensuring smooth delivery of products, understanding of solutions and on-going development of relationships. They will take a proactive approach in order to grow, develop the current business and create long term relationships with clients.

*Work with clients during on-boarding, ensuring smooth platform integration and develop ongoing engagement tactics to ensure the platforms success across the business.
*Deep understanding of the technology to ensure best practices for client success
*Develop internal partnerships with cross functional teams, including Sales, marketing, Product Management and Support acting as the voice of the customer
*Manage key customer metrics around Churn, account growth, and renewals.

About You
*Minimum 5 Years - Customer Success/Account Management/Consulting experience within an enterprise SaaS business
*Implemented SaaS platforms into business with large user numbers (100,000+)
*Own overall relationship which includes: growing account size, and ensuring retention and satisfaction
*Grow existing customers to meet or exceed quarterly and annual revenue objectives
*Client facing experience with the ability to communicate and influence at all decision making levels.
*Knowledge and Experience of digital platforms, such as mobile apps, online ads, CRM systems, Marketing Technology, Customer Engagement, etc.
*Knowledge of SaaS - Technical Understanding of solutions
*Project Management Experience, ability to manage stakeholders both internally and externally
*Self-motivated with an excellent work ethic
*First-rate communication and presentation skills

This is a great opportunity to join an established business with a start-up feel and to get into a company with big forecasted growth and large market penetration available.

How to Apply

Please contact Daniel Young or apply here. Daniel will then be in touch to discuss this role in more detail with you.

Electus Technology and Digital Solutions provides specialist recruitment solutions to the tech and digital industries. So you can also find me on LinkedIn just search Daniel Young to discuss other potential opportunities.

This role is a permanent position

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.