Senior Technical Support Engineer
|Job Title:||Senior Technical Support Engineer|
|Contact Name:||Lucy Fowler-Tutt|
|Job Published:||March 14, 2018 14:28|
As Senior Technical Support Engineer you will provide technical support and quotations for hydraulic screw-in cartridge valves and hydraulic integrated circuit products. You will support customers and clients in Europe, the Middle East, Africa, and Asia Pacific as a member of the Product Support Team. You will also manage rationalization projects and technical projects from initial enquiry through prototype to first production.
It is vital that you have in-depth experience of hydraulics and valves as you will need to be able to thoroughly technically discuss the product from concept to production.
Your tasks and responsibilities will include:
Approve and vet online Market Product Specification enquiries
Provide technical support for internal and external customers
Prepare costings and quotations for technical enquiries
Manage intercompany transfer projects
Manage customer technical projects through to completion of prototype and first production orders
Complete technical enquiry forms and online Market Product Specification enquiries, to engineering, related to new prototype and production orders
Work on Product management 'special projects' as required
Ensure that enquiries and projects allocated by the product manager are dealt with in a timely manner and that customers timescale expectations and enquiry process targets are met
Ensure that projects allocated are followed through to prototype or new production implementation in accordance with the product support flow charts and standards.
Qualifications / Experience
Strong product and technical experience, customer, market and competition knowledge
Computer literate - Excel/Access/Word/PowerPoint
Strong communication skills
Ability to work with people by phone/e-mail in other countries, embracing diversity and inclusion
Fault finding and problem-solving ability
Attention to detail when required but also awareness of the importance of speed and efficiency
The ability to multi-task and meet customer deadlines whilst maintaining a high quality of work
You will be expected to develop your commercial awareness, application, market and competition awareness with more experienced members of the team
You must be a strong communicator in both written and oral format.
Job Title:Senior Technical Support Engineer
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
In the first instance, candidates should send us their CV, clearly stating salary expectations, location preferences and availability. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to submit your CV/details in the future and we shall assess your suitability at that time. Services advertised by Electus Recruitment Solutions are those of an Agency. This is a permanent opportunity.
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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