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Service Delivery Lead

Service Delivery Lead

Job Title: Service Delivery Lead
Contract Type: Contract
Location: Newport, Wales
Industry:
Salary: £300.00 - £350.00 per day
Start Date: ASAP
Reference: HQ00013071_1495536501
Contact Name: James Beswarick
Contact Email: james@electusrecruitment.co.uk
Job Published: May 23, 2017 11:48

Job Description

Our Client is a world-leader in cutting-edge defence and security systems. Moving into a new phase of projects, they can offer you work variety and the opportunity to work on interesting and dynamic projects

They are currently recruiting for a Service Delivery lead on a Contract basis.

The focus of This role is to lead the Services development team of Business Analysts, Data Management and system Engineers in collaboration with 3rd parties, demonstrating Service solutions to their customers.

Below are some further details on the role. At the bottom of the page is where you can apply.

Taking the overall Service Strategy and ensuring that all service designs are produced to meet the Business strategy
Producing and maintaining all Service Design documentation
Producing and maintaining all Service Design Packages
Measuring the effectiveness of the Service Design process and implementing Service Improvement Plans (SIP) where necessary
Negotiating and agreeing levels of service to be delivered with the customer
Ensuring that the current service requirement is documented in an Service Level agreement
Assisting with the production and maintenance of an accurate Service Portfolio and Service Catalogue
Developing all service performance measures including PIs, KPIs and KSFs along with a framework of tolerances and rules that are reflected in the SLAs
Ensuring that all Integrated service offerings are compatible with the customers SIAM approach

About You

This role requires a candidate who is experienced in service design and business transformation
Ideally you will come from within the defence logistics domain
Demonstrateable experience of managing IT related Service delivery and or service provisions
You will have a good understanding of SIAM (Service Integration and Management) and qualified to ITIL Expert certificate.
Ideally you will have a good understanding of the ITIL framework

Apply through the link ASAP! This role will not be available long.

Service Delivery Lead
Newport, South Wales
Rate-£300-350 Per Day

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

This is a contract position

Electus Recruitment Ltd is acting as an Employment Business in relation to this vacancy.