Service Desk Analyst
|Job Title:||Service Desk Analyst|
|Location:||Coventry, West Midlands|
|Contact Name:||Bradley Baxendale|
|Job Published:||February 11, 2020 10:56|
This position operates on a shift basis (a mixture of dayshifts 07:30 to 19:30 and late shifts 13:00 to 01:30). and involves providing systems administration support to end users of the biometric Services. The Service Desk function is responsible for Access, Event, Incident, Request and Problem Management activities.
As part of your role you will be responsible for:
*You will be required to keep the IDENT1 system operational by;
*performing system administration tasks as defined by the Operating Procedures
*routinely monitoring the system using the software and hardware tools provided
*responding appropriately to errors or faults as notified
*Maintaining information regarding IDENT1 system activities so as to be able to respond to enquiries.
You will have the following experience
*Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
*Commitment to an ethos of superior service and the ability to work effectively whilst under pressure.
*Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within NGITL.
*Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems.
Title: Service Desk Analyst
Pay Rate and Bens: DOE
Key Skills: Unix, Linux, Microsoft Windows, Oracle databases, SQL, Netbackup, Service Desk, IT
If you are a good match, then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a permanent role