Service Desk Analyst
|Job Title:||Service Desk Analyst|
|Contact Name:||Bradley Baxendale|
|Job Published:||January 31, 2020 12:38|
Our client has an immediate opportunity for a Service Desk Analyst to join their team based in Hendon.
This position operates on a shift basis and includes providing systems administration support to the Service Desk facility and ensuring that all users of the Service Desk facility receive a friendly, helpful, and efficient response and continual updates, until incidents are satisfactorily closed. At present the team is taking up to 120 calls per day shift.
You will be required to keep the IDENT1 system operational by;
*performing system administration tasks as defined by the Operating Procedures
*routinely monitoring the system using the software and hardware tools provided
*responding appropriately to errors or faults as notified
*Maintaining information regarding IDENT1 system activities so as to be able to respond to enquiries.
In addition to this you will resolve fault calls by;
*providing assistance and initial information to callers
*identifying and resolving common problems
*adhering escalation/elevation processes and procedures
*timely and accurate inputting of data into the call logging system
*Ensuring that Incidents and Service Requests requiring further help are escalated documenting solutions
You will have the following experience
*Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
*Commitment to an ethos of superior service and the ability to work effectively whilst under pressure.
*Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems.
*An active interest in the development of the Service Desk function and its contribution to the IDENT1 project as a whole.
*Ability to work in the required environment including a satisfactory security clearance.
*Unix, Linux, Microsoft Windows, Oracle databases, SQL, Netbackup
Title: Service Desk Analyst
Pay Rate and Bens: DOE
Key skills: Unix, Linux, Microsoft Windows, Oracle databases, SQL, Netbackup, Service Desk, IT
If you are a good match, then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a permanent role