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Service Engineer

Service Engineer

Job Title: Service Engineer
Contract Type: Permanent
Location: West Malling, Kent
Industry:
Salary: Negotiable
Reference: 896442_1574067459
Contact Name: Bradley Baxendale
Contact Email: bradley@electusrecruitment.co.uk
Job Published: November 18, 2019 08:57

Job Description

You will be responsible for the analysis and efficient rectification of faults on company systems (Thermal Imagining Camera's). You will also generate and maintain the service records, use the company ERP system to determine repair and maintenance costs, and provision of information to allow service quotations to be raised. Provide telephone support to customer and operators to assist them in the analysis of apparent system defects, customer liaison, analysis and repairs.
It is essential that you have experience in the analysis and rectification of faults on complex electro-mechanical systems.
Our Client develops market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives. Their products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.

As part of your role you will be responsible for:

*Fault analysis and rectification using best endeavours
*Generation and maintenance of service records according to company procedures to cover all service work carried out,
*Use of company ERP system to determine repair and maintenance costs and provision of information to allow service quotations to be raised,
*Provision of occasional telephone support to customer and operators to assist them in the analysis of apparent system defects,
*Liaison with customers to keep them informed of progress of returned equipment,
*Identify service sales possibilities and actively sell service,
*Promote service and aftermarket maintenance contracts
*Handle service quotations to customers and Sales Engineers,
*Suggest and perform repairs. Suggest and handle upgrades of hardware and software, calibration and calibration control,
*Continuously maintain a good knowledge about the products and software included in the supplies made by the Instruments division, including launch of new products. Assure that the Service departments provide technical support to the sales organisations,
*Ensure all Service functions shall be performed in accordance with Company ISO 9001:2000 Quality Procedures
You will have the following experience

*Experienced in the analysis and rectification of faults on complex electro-mechanical systems.
*Ability to work and set priorities in a high pressure, high visibility customer facing department.
*Have served a recognised apprenticeship and/or completed a formal collage qualification such as City and Guilds in Electronics
*Generation of quotations for service repair work.
*Experience of dealing with external parties.
*Experience of using SAP

Title: Service Engineer
Pay Rate and Bens: DOE
Location: West Mailing

Key Skills: Engineering, Mechanical, Electronics, Electro-Mechanical, Thermal Imagining, Systems, Products, ERP, SAP, MRP, Fault Investigations, Analysis, Defence, Military, Aerospace, Optics

If you are a good match, then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This is a permanent role


Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.