Support Operations Analyst
|Job Title:||Support Operations Analyst|
|Salary:||£25000 - £27500 per annum|
|Contact Name:||Natasha Rowley|
|Job Published:||July 17, 2018 10:12|
Your experience as a Support Engineer in an IT environment will be highly valuable to my client. My client is a world leading design, engineering and project management consultancy. Working across the Defence, Aerospace, Energy and Rail industries.
You will responsible for providing telephone based technical support to secure environment users. Aiming for 100% customer satisfaction and client focused delivery.
Responsibilities for this role will include:
*Owning, investigating, analysing, troubleshooting and resolving incidents raised by secure networks staff
*Supporting the wider Support Operations Team in resolving incidents related to the team
*Follow documented troubleshooting process and workflows for known issues
*Manage incidents and requests according to defined SLAs
*Ensure responses to high priority incidents, escalations and support of the major incident process
*Work flexibly within a rota covering the core hours - 0800 - 1800 Mon - Fri (there may also be a need to occasionally cover the midnight shift)
To be suitable for this role your skills and qualifications will include:
*ITIL v3 Foundation and knowledge of ITIL Service Operation
*Demonstratable hands-on experience of ITIL Service Management principles and processes
*Excellent customer skills, strong business focus and stakeholder engagement skills
*Solid technical of enterprise IT environments
*Experience of working IS work management systems
*Excellent written and verbal communication skills, including report writing and technical documentation
*Support Operations Analyst
*£25000 - £27500
Keywords: Support, ITIL, Technical Support, IT, Customer Skills
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role is a permanent position
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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