Technical Services manager - Complex Programme

Technical Services manager - Complex Programme

Job Title: Technical Services manager - Complex Programme
Contract Type: Permanent
Location: Stevenage, Hertfordshire
Salary: £50000 - £60000 per annum
Reference: 895950_1560162306
Contact Name: Bradley Baxendale
Contact Email:
Job Published: June 10, 2019 11:25

Job Description

An opportunity has arisen for a strong competent leader to deliver on complex systems programmes in service support capability primarily to the Royal Navy. The successful candidate will take the lead in ensuring all product support activities are planned, managed and delivered in a manner which satisfies not only our contractual obligations but always maintains reputation throughout the product In-Service Lifecycle. This opportunity will give the successful candidate considerable scope to improve programme management skills, develop Customer facing skills and promote their profile internationally.

The Role will involve developing, sustaining and delivering support for the weapon system ensuring the capability to satisfy Customer requirements in the immediate and longer term.
The successful applicant will be accountable for several core activities, including:

As part of your role you will be responsible for:

*Delivering a day to day highly responsive support service for a product
*Developing and owning the long-term support strategy for the product, consistent with satisfying the anticipated in-service needs of the customer base.
*Developing the Support Solution, the associated operating targets and modus operandi for support delivery.
*Providing direction for the system's support activities, monitoring performance across Key Performance Indicators and delivering to cost, time and quality ensuring Customer Satisfaction consistent with best interests of the business and the associated contractual obligations.
*Providing the key technical and logistical interfaces into first tier suppliers, ensuring they are technically satisfying their support and contractual obligations.
*Managing, developing and maintaining effective long-term relationships with key external stakeholders within the Ministry of Defence DE&S project team, and HM Forces users.
*Working closely with Procurement to manage the Supply Chain; and supporting other internal functions, such as Business & Performance, Commercial, and Finance to prosecute contractual and business obligations.
*Providing timely product support advice to Executives & Sales and Business Development, to enhance bids and existing contract obligations.
*Ensuring that staff are developed with the appropriate technical and business skills.

You will have the following experience

*A broad-based engineering background with substantial knowledge and experience on complex systems.
*The ability to negotiate and converse with the customer at all levels in an open, honest and trusting manner.
*An understanding of the commercial and financial implications of the technical solutions to the MoD and our client, and the consequential effects on export customers.
*Experience of team building and leadership, across several disciplines
*Experience in leading and delivering significant change
*Understanding of breadth and scope of activities in an In-service environment
*Understanding of UK customer In-service logistics issues and concerns.
*Exhibit behaviours that promote open, pro-active, collaborative joint working across Industry/Customer community
*Experience of what is involved in delivering Availability based, output focussed contracts and a capability to strategically plan the support work to ensure that equipment availability requirements are always met.

Title: Technical Services Manager - Complex Programmes
Pay Rate and Bens: DOE plus 21.25% bonus and other great benefits
Location: Hertfordshire

Key Skills: Programme Management, Project Engineering, Systems Engineering, Technical management, Planning, Customer Facing, Stakeholder Engagement, Technical Leadership, Leadership, Engineering, Defence, Aerospace.

If you are a good match, then please apply with a CV to learn more about this truly fantastic opportunity to work for a market leader who has an enviable reputation.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This is a permanent role

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.