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Technical Services Manager

Technical Services Manager

Job Title: Technical Services Manager
Contract Type: Permanent
Location: West Sussex, England
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 897212_1613573102
Contact Name: Neil Tovey
Contact Email: neil@electusrecruitment.co.uk
Job Published: February 17, 2021 14:45

Job Description

Your experience in Requirements Management and problem solving ability, will help you to provide strong technical leadership with respect to product design investigation and change arising from customer upgrade requests, warranty trends and latent design deficiencies.

My client - a world-leader in advanced protection systems for vehicles and occupants is looking for a Technical Services Manager for their facility based in West Sussex.

Responsibilities:
The Technical Services Manager role requires the individual to have broad automotive engineering experience that can be applied to mechanical and electrical systems, body, trim and particularly bespoke installations fitted to in service military vehicles and survivability systems. The predominant focus is likely to be on systems and installations rather than engine and drive train, however all round in-depth automotive knowledge is required in order to be effective in this role.
Together with exemplary attention to detail, a thorough and conscientious "hands on" approach and the flexibility to adapt to changing requirements, the responsibilities of the Technical Services Manager include:
*Requirement capture and impact assessment of the customer request, warranty trend or latent design deficiency.
*Production of solution requirement technical documentation and solutions to inform stakeholders and guide design development and estimation activities.
*Customers and stakeholder's liaison.
*Quotation input and technical proposal development in support of the Support Services Manager.
*Change embodiment planning, tasking and management of stakeholders.
*Ensuring all customer needs and requirements are met.
*Having the foresight to see additional sales opportunities through post design service upgrades or in-service product offerings.
*Formal reporting, including but not limited to: task progress; workload; concerns and challenges.
*Directing delivery of the total solution including as applicable but not limited to: the design solution; product configuration change management; modification instruction and material; associated Integrated Logistic Support (ILS) deliverables; in-service change implementation; etc.
*Establishing sufficient labour resources to satisfy surge warranty demands.
*Role will be developed to include logistical planning, support and monitoring of deployed field service labour.

Experience/Knowledge/Qualifications
The role requires an individual who understands the principles of applying changes to engineering baseline designs in a controlled manner. You need practical automotive experience of conducting impact assessments and coordinating change requests. You will have the ability to build and maintain strong relationships with both staff, customers and end users in addition to an enthusiasm to contribute to all areas of the company when required. You will be able to analyse current status of outstanding change and identify 'pinch-points' in the process and where management attention should be focussed, and be prepared to get "hands on" as the need arises.
You will also possess;
*Automotive, motorsport, or applicable engineering degree, or equivalent qualification / experience.
*Demonstrable problem solving across a range of automotive systems.
*Military automotive experience is essential.
*Proven technical solution skills.
*Ability to communicate excellently with customer and suppliers.
*Practical automotive, hands on experience.
*Light armour engineering experience, desirable but not essential.
*Has ideally worked with defence customers.
*Proficient in the use of Microsoft Office tools.
*Use of SAP, desirable but not essential.

Overview
-Position - Technical Services Manager (With some travel and flexibility for remote working often).
-Location - West Sussex
-Permanent
-Salary - Negotiable

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This is a Permanent Position

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.