Technical Support Engineer Software

Technical Support Engineer Software

Job Title: Technical Support Engineer Software
Contract Type: Permanent
Location: Bournemouth, Dorset
Salary: £18000 - £30000 per annum
Start Date: ASAP
Reference: 896422_1573575065
Contact Name: Kevin Raymond
Contact Email:
Job Published: November 12, 2019 16:11

Job Description

Technical Support Engineer - Software

We currently have an exciting opportunity for a Technical Support Engineer supporting simulations for the oil and gas industry. You will support a global customer base in real time simulations, resolving issues. Opportunity for international travel.
If you are a Software Engineer looking for a change of direction and a chance to be more customer focused this would be an ideal opportunity for you.

Key Responsibilities:
*You will support simulator products on the Software side
*Connecting into customer simulators and working through software issues remotely with the customer
*Reporting to the Global Technical Support Manager
*Support customers via telephone, email, remote connection and in the field
*Working with existing engineers in different fields, such as developers, HMI, graphics, IT and electrical
*Understanding customer requirements for supporting and resolving software related problems
*Remote & Field upgrades, installations and testing with customers
*Documentation, version tracking, software archiving
*Diagnostics of simulator issues by working through issues with customers using simulation software for testing
*Customer training, demonstrations
*Factory / Site Acceptance Testing
*Creation and Upkeep of Training Material
*Recreation, Diagnostics and detailed reporting of technical software issues.
They would consider a fresh computer science graduate for this role.
Permanent Role:
Location: Bournemouth, Christchurch
Salary - to £30000 DOE or £20,000 for Graduates
Key Words: Simulation, Software, Real Time, Simulation, Customer support, HMI, Test, Testing, SAT

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.