Technical Support Engineer
|Job Title:||Technical Support Engineer|
|Contact Name:||Alex Ronald|
|Job Published:||May 11, 2017 18:11|
Join a fast-growing team of talented Engineers in supporting Mechanical, Software and Electrical Systems. You will be working on supporting our worldwide customer base in solving various problems Electrical, Mechanical and Software. We require a Technical Support Engineer to continue our International and UK operations
Reporting to the Global Technical Support Manager.
Support customers via telephone, email, remote connection and in the field.
Working with existing engineers in different fields, such as developers, IT and electrical.
Understanding customer requirements for supporting and resolving hardware related problems.
Field upgrades, installations, servicing and acceptance testing with customers.
Self-motivated, able to work from minimal information provided by customers.
Ability to work on own or as part of a team with the ability to jump between different reported faults, as customer requirements dictate.
Flexible, agile approach; able to cope with urgent deadlines and changing priorities.
Methodical, Thorough with a good quality of workmanship.
Remote & Field upgrades installations and acceptance testing with customers.
Documentation, version tracking, software archiving.
Title:Technical Support Engineer
Location:Bournemouth, Poole, Ferndown, South Coast, Dorset, Hampshire, Wiltshire
Salary:Neg Dep on Experience
Experience and Qualifications
A degree, HNC, Time Served or equivalent in a relevant subject such as computer science, software engineering, math's or physics.
Customer / Technical support experience showing work previously in a customer facing environment.
Excellent communication skills and ability to work with limited English speaking customers.
An understanding of some of the below
Real time application development.
Simulation, games or 3D graphics.
Applied Math's; vector Math's, trigonometry, forward/inverse kinematics.
Version control principles and systems (CVS, SVN etc).
In the first instance, candidates should send us their CV, clearly stating salary expectations, location preferences and availability to Alex Ronald MREC
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to submit your CV/details in the future and we shall assess your suitability at that time.
Services advertised by Electus Recruitment Solutions are those of an Agency
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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