UK Service Manager
|Job Title:||UK Service Manager|
|Contact Name:||Marc Temple|
|Job Published:||February 12, 2018 16:56|
My client is looking for a UK Service Manager to join their team. They are a world leader in the development, manufacture and supply of maritime navigation, surveillance and security radar systems.
You will be leading the UK Customer Services team, liaising directly with customers regarding the coordination of service requests, technical support or the purchasing of spare parts on a 24/7 basis, ensuring the provision of excellent out of hours support. You will be responsible for the delivery and development of many vessel management contracts, developing strong relationships with the UK customer base and delivering targets (financial and non-financial).
-To organise the provision of Service and Spares using the business system and enter the required information into the system with regard to customer requirements.
-To deliver superior levels of Service and customer satisfaction, whilst achieving budgeted levels of revenue, overhead, operational expenses and gross margin.
-Provide prompt first level Technical Advice to customers on diagnosis of faults, spares required and regional Service capabilities across the CMS product range.
-To vet, appoint and monitor UK Service Sub contractors used for Service work in the UK.
-To agree terms with all UK Service Sub contractors including pricing, compliance with trade requirements including H&S, holding of basic spare parts and performance.
-Occasional attendance of ships may be required in support of a Service engineer / customer requirement.
-Travel within the UK and overseas may be required and is considered an occasional feature of this role. Requests could be made at short notice.
Qualifications & Experience
-Qualified to HNC level in electronics or better
-Extensive and current experience in the servicing and maintenance of marine navigation equipment and the coordination of these activities.
-Previous experience or the ability/aptitude to operate in a supervisory capacity
-Position - UK Service Manager - Permanent
-Location - Middlesex
-Salary - Negotiable depending on experience
Key Words - Electronics, Service, Spares, Support, Advise, Maintenance, Marine, Manager, Supervisor, WI-5101, H&S
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a Permanent Position
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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