|Job Title:||User Researcher|
|Contact Name:||Lauren Byrne|
|Job Published:||January 08, 2021 11:00|
A deep understanding of user needs is critical to designing good services. User researchers ensure project and service teams understand their users so that they can design and deliver services that meet their needs. The purpose of this role is to design, conduct and interpret user engagement and research activities and ensure the voice of the customer is represented as services are designed and managed.
*Collaborate with stakeholders to develop and advocate appropriate research strategies to understand user needs for a service.
*Design, plan, and conduct user research activities to enable the development and continuous improvement of digital services and ensure user needs are understood. Embed GDS best practice in ways of working.
*Implement / and apply policies and controls to ensure research is conducted in a legal and ethical way, aligning to government good practice (e.g. obtaining consents), and ensuring that research findings are stored and managed appropriately (e.g. complying with GDPR).
*Understand which research techniques to use when; these may include quantitative and qualitative research, contextual discovery, journey mapping, diary studies, early stage concept testing, contextual usability and accessibility testing).
*Analyse and interpret existing sources of insight and research, bringing together disparate information and determining key findings to shape the design of services.
*Analyse and use research data to synthesise findings so research is shareable and traceable. Help to prioritise customer needs challenging assumptions when necessary. Use evidence drawn from data and research analysis to represent the user in product and design discussions
Skills and experience
*Knowledge, experience in and a passion for user-centred design. Experience of applying this to services or products.
*Adept at balancing delivery for customers with the needs of the business.
*A team player with excellent collaboration and influencing skills.
*Adept at embracing change.
*An understanding of the end to end services design process and how user research can shape concept development and detailed design.
*Experience of designing, facilitating and analysing a range of qualitative and quantitative user research methods, and an understanding of the strengths and limitations of different research methods.
*Excellent communication and storytelling skills. Able to confidently distil and present user research findings using a range of approaches and formats to all levels of seniority and disciplines in the organisation.
*Able to translate insights into actionable recommendations and experience design.
It's desirable that you have:
*Previous experience within government services.
*Experience working within a complex, ideally regulatory, environment.
*An understanding of GDS principles and experience of the GDS service assessment process.
Duration: 12 months +
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
Keywords: government, GDS, government digital services, user researcher
Electus Recruitment Ltd is acting as an Employment Business in relation to this vacancy.