Warranty & Repairs Officer
|Job Title:||Warranty & Repairs Officer|
|Location:||Merthyr Tydfil, Wales|
|Contact Name:||Lucy Fowler-Tutt|
|Job Published:||September 18, 2017 11:48|
The successful candidate will be required to act as the focal point and lead for the implementation and management of an efficient and cost-effective warranty and repair operation.
The role requires the use of Oracle, PDM and Microsoft Office standard packages such as Word and Excel. There will be a need to analyse the data held within Oracle and PDM coupled with the ability to export, disseminate and analyse complex data for reporting.
As Warranty & Repairs Officer, your main responsibilities will include:
Development and implementation of warranty and repair policies, processes and procedures
Efficient and accurate recording and management of Customer owned stocks in the Warranty and Repair process
Point of contact for all warranty claim and repair handling
Maintenance of accurate records and reporting of all warranty and repair articles
Identification of key Repair 'partners' for warranty repair and repair actions
Scope and implement warranty repair and repair contracts with supply base
Develop and implement the in-service support Repair Catalogue
Prepares repair quotations for submission to the Authority
Processes warranty claims and paperwork on a timely basis to adhere to in-service support guidelines and contractual obligations.
KPI / management reporting on warranty and repair costs and budget
Qualifications and Requirements
Solid experience in the Warranty & Repair domain
Experience of working with Business ERP systems (i.e. Oracle)
Experience of working with CAD and technical drawings and data
Experience of working in a MoD / UK Defence environment is desirable
Excellent organizational skills with the ability to multi-task and work effectively under pressure
High degree of accuracy and attention to detail
Effective influencing and communication skills
Highly self-motivated, with a positive "can do" attitude
High level of computer literacy (Incl. MS Office packages)
Ability to deal with conflicting priorities and work flexibly within a small team
Awareness of ITAR restrictions and Export Controls.
Job Title:Warranty & Repairs Officer
Location:Merthyr Tydfil, South Wales
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Nationals. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
In the first instance, candidates should send us their CV, clearly stating salary expectations, location preferences and availability. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to submit your CV/details in the future and we shall assess your suitability at that time. Services advertised by Electus Recruitment Solutions are those of an Agency. This is a permanent opportunity.
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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