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Warranty & Repairs Officer

Warranty & Repairs Officer

Job Title: Warranty & Repairs Officer
Contract Type: Permanent
Location: Merthyr Tydfil, Wales
Salary: Negotiable
Start Date: ASAP
Reference: 893731_1505731690
Contact Name: Lucy Fowler-Tutt
Contact Email: lucy@electusrecruitment.co.uk
Job Published: September 18, 2017 11:48

Job Description

Our client is a world leader in the provision and integration of cutting-edge technology, primarily specialist vehicles to the Defence and Security sectors. They are now seeking a Warranty & Repairs Officer for their manufacturing site in South Wales. The client has a strong reputation for offering excellent job satisfaction and career progression.

The successful candidate will be required to act as the focal point and lead for the implementation and management of an efficient and cost-effective warranty and repair operation.

The role requires the use of Oracle, PDM and Microsoft Office standard packages such as Word and Excel. There will be a need to analyse the data held within Oracle and PDM coupled with the ability to export, disseminate and analyse complex data for reporting.

As Warranty & Repairs Officer, your main responsibilities will include:

Development and implementation of warranty and repair policies, processes and procedures
Efficient and accurate recording and management of Customer owned stocks in the Warranty and Repair process
Point of contact for all warranty claim and repair handling
Maintenance of accurate records and reporting of all warranty and repair articles
Identification of key Repair 'partners' for warranty repair and repair actions
Scope and implement warranty repair and repair contracts with supply base
Develop and implement the in-service support Repair Catalogue
Prepares repair quotations for submission to the Authority
Processes warranty claims and paperwork on a timely basis to adhere to in-service support guidelines and contractual obligations.
KPI / management reporting on warranty and repair costs and budget

Qualifications and Requirements

Solid experience in the Warranty & Repair domain
Experience of working with Business ERP systems (i.e. Oracle)
Experience of working with CAD and technical drawings and data
Experience of working in a MoD / UK Defence environment is desirable
Excellent organizational skills with the ability to multi-task and work effectively under pressure
High degree of accuracy and attention to detail
Effective influencing and communication skills
Highly self-motivated, with a positive "can do" attitude
High level of computer literacy (Incl. MS Office packages)
Ability to deal with conflicting priorities and work flexibly within a small team
Awareness of ITAR restrictions and Export Controls.

Job Title:Warranty & Repairs Officer
Location:Merthyr Tydfil, South Wales
Job Type:Perm
Job ID:893731

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Nationals. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

In the first instance, candidates should send us their CV, clearly stating salary expectations, location preferences and availability. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to submit your CV/details in the future and we shall assess your suitability at that time. Services advertised by Electus Recruitment Solutions are those of an Agency. This is a permanent opportunity.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.