Warranty & Repairs Officer

Warranty & Repairs Officer

Job Title: Warranty & Repairs Officer
Contract Type: Contract
Location: Merthyr Tydfil
Salary: £200.00 - £300.00 per day + £200-300 per day
Start Date: ASAP
Reference: HQ00013039_1494505305
Contact Name: Tony Smith
Contact Email:
Job Published: May 11, 2017 13:21

Job Description

Our client is a world leader in the provision and integration of cutting-edge technology, primarily specialist vehicles to the Defence and Security sectors. They are now seeking a Warranty & Repairs Officer for one of their sites in South Wales.

The Warranty & Repairs Officer will lead the implementation and management of an efficient and cost-effective warranty and repair operation, acting as the focal point for warranty management within the Extended Initial In-Service Support (EIISS) framework. You will identify and create the "EIISS Repair Catalogue", engaging with Supply Chain Management to create associated supply base repair contracts, identifying opportunities for EIISS 'managed' repair.

Responsibilities will include:

Development and implementation of warranty and repair policies, processes and procedures.
Efficient and accurate recording and management of Customer owned stocks in the Warranty and Repair process.
Point of contact for all warranty claim and repair handling.
Managing and chairing the Warranty Incident Sentencing Committee (ISC).
Maintaining accurate records and reporting of all warranty and repair articles.
Identifying key Repair 'partners' for warranty repair and repair actions.
Scoping and implementing warranty repair and repair contracts with supply base.
Developing and implementing the EIISS Repair Catalogue.
Scoping, developing and implementing the EIISS Powerpack Repair Facility (PPRF) and identifying additional repair opportunity.
Preparing repair quotations for submission to the Authority.
Processing warranty claims and paperwork on a timely basis to adhere to EIISS and contractual obligations.
Reviewing Authority records, including JAMES and Equipment Failure Reports to assign warranty status.

The role requires the use of Oracle, PDM and Microsoft Office standard packages such as Word and Excel. There will be a need to interrogate the data held within Oracle and PDM coupled with the ability to export, disseminate and analyse complex data for reporting.

To be considered, applicants will need to have extensive experience of working in a warranty and repair management role, ideally within the defence sector. You will have excellent organizational skills, the ability to multi-task and work effectively under pressure with a high degree of accuracy and attention to detail. You will possess effective influencing and communication skills and will be highly self-motivated with a positive "can do" attitude.

You will need a high level of computer literacy (Incl. MS Office packages) and experience of working with Business ERP systems (i.e. Oracle) as well as experience of working with CAD and technical drawings and data.

Job Title:Warranty & Repairs Officer
Rate:£200-300 per day
Location:South Wales
Job Type:Contract

Key Skills: Warranty & Repairs, Warranty, Repairs, In-Service Support, Defence, Armoured Vehicles, Oracle, PDM, ERP, JAMES, Equipment Failure.

PLEASE NOTE: Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This role is a CONTRACT position.

Electus Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

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