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Senior Customer Success Manager

Senior Customer Success Manager

Job Title: Senior Customer Success Manager
Contract Type: Permanent
Location: London
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: HQ00013012_1493722174
Contact Name: Dan Young
Contact Email: dan@electusrecruitment.co.uk
Job Published: May 02, 2017 11:49

Job Description

Senior Customer Success Manager
London
Competitive (DOE)
ASAP

Are you an experienced Client Success/Account Management professional with a track record of working within SaaS, Mobile or Digital Platforms? Want to join an established SaaS Personalisation platform looking to develop their successful Customer Success team in the UK Market? Here's an opportunity to join a forward thinking and innovative tech solution in central London.

Our client is a successful is an exciting technology business specialising in offering innovative customer intelligence solutions to clients across various engagement channels including Digital, Mobile, Email and in-store.

The Role
They require an experienced Customer Success Manager to work with major clients ensuring smooth delivery of products, understanding of solutions and on-going development of relationships. They will take a proactive approach in order to grow, develop the current and developing relationships with clients through the development of eCommerce strategies that ensure the most ROI for these organisations.

About You
Minimum 3 Years Customer Success/Account Management experience
Client facing experience with the ability to communicate and influence at all decision making levels.
Knowledge and Experience of SaaS platforms, especially within eCommerce, Marketing Technology, Tag Management, Personalisation etc.
Knowledge of SaaS Technical Understanding of solutions
Project Management Experience, ability to manage stakeholders both internally and externally on multiple projects at once.
Self-motivated with an excellent work ethic
First-rate communication and presentation skills

This is a great opportunity to join an established business with a start-up feel and the chance to develop a successful long term career.

How to Apply

Please contact Daniel Young or apply here. Daniel will then be in touch to discuss this role in more detail with you.

Electus Technology and Digital Solutions provides specialist recruitment solutions to the tech and digital industries. So you can also find me on LinkedIn just search Daniel Young to discuss other potential opportunities.

This role is a permanent position

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.