Network Service Coordinator

Network Service Coordinator | ITIL / IT Service Management Salary: Circa £50,000 depending on experience

Location: Stevenage, Bristol or Bolton

Working pattern: Hybrid, 3 days per week on-site

Employment: Permanent

Are you an experienced IT Service Coordinator, ITIL Analyst or Service Delivery professional looking for a role where you can make a real difference to how critical IT services are managed?

We're working with a leading UK defence technology organisation looking to strengthen its Network Services team.

This is an opportunity to join an established technical environment, working alongside experienced IT and network professionals to improve service delivery, operational performance and the processes that support business-critical systems.

This is a service management and coordination role rather than a hands-on Network Engineer position.

The role You'll provide centralised support to the Network Services function, working closely with Network Operations, Network Security, Network Projects and wider IT teams.

You'll be responsible for:

• Coordinating the ongoing delivery and management of network services.
  
  
• Supporting incident, change and problem management processes.
  
  
• Applying ITIL best practices to improve service quality and consistency.
  
  
• Producing service reports, monitoring performance and analysing operational data.
  
  
• Identifying opportunities for continual service improvement.
  
  
• Working with technical teams and business stakeholders to resolve service issues.
  
  
• Improving processes, procedures and reporting across the network services function.
  
  
• Helping maintain reliable and effective services across the organisation.
  
  

You'll be encouraged to challenge existing processes, contribute ideas and take ownership of improvements.

Skills and experience We're particularly interested in candidates with experience in IT service management, IT operations or service delivery.

Relevant experience includes:

• ITIL Foundation certification, ideally Version 3 or above.
  
  
• Practical experience applying ITIL processes including incident, change and problem management.
  
  
• Experience using IT Service Management (ITSM) tools.
  
  
• Service reporting, performance monitoring and data analysis.
  
  
• Knowledge of Continual Service Improvement (CSI).
  
  
• Strong organisational, communication and problem-solving skills.
  
  
• Experience working with technical teams and business stakeholders.
  
  
• An ability to manage competing priorities in a busy operational environment.
  
  

Knowledge of PRINCE2, Agile or Lean methodologies would be useful.

An understanding of telecommunications, ICT infrastructure or network services would also be advantageous.

Candidates from managed services, enterprise IT, telecommunications, government, defence or other large technical environments are encouraged to apply.

Security and nationality requirements Due to the nature of the organisation and its work, applicants must be British citizens and able to meet the relevant UK Government personnel security requirements.

Successful candidates will need to:

• Complete the required background and pre-employment screening.
  
  
• Provide a verifiable identity, employment and residency history.
  
  
• Be willing to provide information about nationality, overseas residence and travel where requested.
  
  
• Meet the relevant security and right-to-work requirements.
  
  

Existing UK Government security clearance, particularly Security Check (SC), would be advantageous but is not essential.

Candidates without current clearance are encouraged to apply, provided they are eligible to undergo the required checks.

Periods of overseas residence can be considered on an individual basis.

Salary and benefits The organisation offers a comprehensive employment package including:

• Salary circa £50,000 depending on experience.
  
  
• Annual bonus of up to £2,500, subject to company performance.
  
  
• Employer pension contributions of up to 8%, depending on employee contributions.
  
  
• 25 days' annual leave plus bank holidays.
  
  
• Opportunities for paid overtime and flexi leave, subject to eligibility.
  
  
• Enhanced maternity, paternity and shared parental leave arrangements.
  
  
• Professional training and career development opportunities.
  
  
• Subsidised on-site facilities and free parking.
  
  
• Long-term career opportunities within an established technology organisation.
  
  

Interested? This position could suit an IT Service Coordinator, IT Service Management Analyst, Service Delivery Analyst, IT Operations Coordinator or experienced ITIL professional.

You don't need to have worked in the defence sector previously.

If you're experienced in IT service management, enjoy improving processes and want to work alongside knowledgeable technical teams, we'd welcome a conversation.